Refund policy

Return & Refund Policy

Effective Date: August 4, 2026

At Nilaro Coffee, we are committed to delivering freshly packed, premium-quality coffee. Customer satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition.

Please read our Return & Refund Policy carefully before placing your order.

Returns

As coffee is a perishable food product, we generally do not accept returns on opened, used, or consumed products.

However, if you receive a product that is damaged, defective, expired, tampered with, or incorrect, you may request a return or replacement within 48 hours of delivery.

To be eligible for a return:

The product must be unopened, unused, and in its original packaging.
The request must be made within 48 hours of receiving your order.
You must provide your order number or proof of purchase.
Clear photographs or videos of the damaged or incorrect product must be shared for verification.

To request a return, please contact us before sending the product back.

Email: support@nilaro.in

Phone: +91 82485 87268

Return Address

Nilaro Coffee
No. 4/5, Valliammal Garden, 3rd Street,
Rangarajapuram, Kodambakkam,
Chennai 600024,
Tamil Nadu, India

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If your package is damaged during transit, contains the wrong product, or the product is defective, notify us within 48 hours by email or phone along with photographs of the product and packaging.

After verification, we will arrange a replacement or issue a refund, depending on the situation.

Non-Returnable Items

The following items cannot be returned:

Opened or used coffee products
Perishable food items
Sale or clearance products
Gift cards
Customized or personalized products

Exchanges

We do not offer direct exchanges.

If you receive an incorrect or damaged product, we will replace it after reviewing your request.

Refunds

Once your return request is approved and the returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be processed to your original payment method.
Refunds are generally completed within 7 to 10 business days.
Your bank or payment provider may require additional time to reflect the refund in your account.

If you have not received your refund within 15 business days after approval, please contact us.

Order Cancellation

Orders may be cancelled only before they are packed or dispatched.

Once an order has been shipped, it cannot be cancelled.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws. The product must remain unopened, unused, and in its original packaging.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Nilaro Coffee