Shipping Policy

Effective Date: August 4, 2026

Thank you for choosing Nilaro Coffee. We are committed to delivering your freshly packed coffee safely and on time.

Order Processing

All orders are carefully processed and packed after they are placed.

Orders are typically processed within 1 to 2 business days, excluding Sundays and public holidays. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Within Chennai

Orders delivered within Chennai are dispatched as soon as they are packed.

Delivery timelines depend on order processing and packaging requirements. Most Chennai orders are delivered within 1 to 3 business days after dispatch, depending on your location and courier availability.

Shipping Across Tamil Nadu and Other States

Orders shipped across Tamil Nadu and other states in India are generally delivered within 2 to 10 business days from the date of dispatch.

Actual delivery time may vary depending on:

• Delivery location

• Courier partner

• Weather conditions

• Public holidays

• Unforeseen logistical delays

Remote or rural locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor the status of your shipment.

Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, including courier disruptions, natural events, or high order volumes.

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Nilaro Coffee is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Shipments

If your package arrives damaged, or if any item is missing from your order, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product. We will investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Nilaro Coffee

Email: nilarocoffee@gmail.com

Phone: +91 87545 71211

Address:
No. 4, Valliammal Garden, 3rd Street,
Kodambakkam, Chennai 600024,
Tamil Nadu, India