Privacy Policy

Effective Date: August 4, 2026

At Nilaro Coffee, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Payment details (processed securely through our payment partners)

• Order history

• Delivery information

Technical Information

• IP address

• Browser type

• Device information

• Cookies

• Website usage data

How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Deliver products to your address.

• Provide customer support.

• Send order confirmations and shipping updates.

• Improve our website and customer experience.

• Prevent fraud and unauthorized transactions.

• Comply with legal and regulatory requirements.

• Send promotional offers and newsletters if you have subscribed. You may unsubscribe at any time.

Payment Security

We do not store your credit card or debit card information.

All online payments are securely processed through trusted payment gateways integrated with Shopify.

Cookies

Our website uses cookies to:

• Remember your preferences.

• Improve website performance.

• Analyze visitor behavior.

• Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We may share your information only with trusted service providers necessary to operate our business, including:

• Shopify

• Payment gateway providers

• Shipping and logistics partners

• Analytics providers

• Government or legal authorities when required by law

We never sell or rent your personal information to third parties.

Shopify

Our online store is hosted on Shopify. Shopify securely stores and processes certain customer information to help us provide our services, process payments, and improve your shopping experience. For more information, please refer to Shopify's Privacy Policy.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.

• Meet legal obligations.

• Resolve disputes.

• Improve our services.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your data.

• Withdraw marketing consent.

• Request a copy of your personal information.

To exercise any of these rights, please contact us using the details below.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Nilaro Coffee

Email: support@nilaro.in

Phone: +91 82485 87268

Address:
No. 4, Valliammal Garden, 3rd Street,
Kodambakkam, Chennai 600024,
Tamil Nadu, India